I love that her response was both so positive ("Of course we'll read your manucripts"), and yet also so confidently discouraging ("Sorry you sent your work to [name of publishing house] with someone else [meaning my previous agent at the time, who came very close to selling something at said publishing house]. I have a lot of bestselling books over there.") As if I ruined my chances of getting published by having an agent who wasn't her! (I think that was meant to be a little bit mean.)
Anyway, in the end, Charlotte kindly passed my manuscripts off to her assistant agent, who rejected me in short order.